Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair

Welcome back to part two of our conversation with Joey Edwards-Lebair, Zendesk’s Senior Customer Insights Manager and lead researcher for our annual CX Trends report. This week, Edwards-Lebair joins host Nicole Saunders to take a deeper look at more of the trends shaping the future of customer experience and shares what excites him most about […] The post Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair appeared first on Zendesk .