When systems won’t talk, Nicholas Francoeur builds the bridge

Nicholas Francoeur manages infrastructure technology for Compucom, a 5,000-employee company running technology deployments and on-site support across hundreds of client sites nationwide. When off-the-shelf tools couldn’t handle complex field operations at the scale he needed, Nicholas did not wait for vendors to catch up. The disconnect that costs hours every day Technicians spent entire eight-hour shifts manually logging 50 to 100 hardware assets per site.