Multi Turn Conversations in Conversational AI

An evaluation spanning more than 200,000 simulated conversations reported an average 39% performance drop when moving from single-turn to multi-turn settings, according to the multi-turn reliability benchmark. That reframes the enterprise challenge: an agent can answer a question well and still struggle when the customer adds a correction, changes direction, or refers to an earlier […] The post Multi Turn Conversations in Conversational AI appeared first on Yellow.ai .