Your agent passes the demo, answers the scripted questions, and posts an encouraging benchmark score. Then a customer changes topics mid-conversation, asks for an exception, or provides information that conflicts with the knowledge base. The agent retrieves the wrong passage, calls a tool with an unsafe assumption, and gives a polished answer that creates a […] The post Conversational AI Testing: The Enterprise Playbook for 2026 appeared first on Yellow.ai .
Discovery
Learnings
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Guidance
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Toolbox
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