From Detection to Resolution: Why ServiceNow + xMatters Is the Fastest Path to Incident Resolution

AI is changing incident management, but not in the way most people think. For years, operations teams focused on getting better at detecting problems. Monitoring improved. Observability improved. AI is now helping teams correlate signals, reduce noise, and identify issues faster than ever before. That’s all valuable, but many organizations are discovering that finding the problem is no longer the…