5 Things Michael Gomez Fixes First When He Walks Into a Franchise Group (And what a two-location operator can copy)

When Michael Gomez takes over HR for a franchise group he does five things in order: he writes the plan before changing anything, he stops the labor issues that arrive without warning, he separates what brands can share from what they cannot, he tells people exactly where the performance bar sits, and he reads the payroll contract before signing another one.