The Hidden Cost of "Good Enough" Technology in Virtual Care

In virtual care, what feels like a safe decision is often quietly accumulating risk, cost, and lost opportunity. The article outlines eight hidden costs of maintaining suboptimal telehealth technology, from eroded patient and clinician trust and engineering time spent on workarounds to growing security and compliance risk, silent churn, and stalled growth. It argues that switching to a dedicated WebRTC-built provider like Whereby lets teams scale confidently and focus on care delivery instead of maintaining fragile systems.