Faster support, less jargon: WashU IT streamlines campus tech experience

WashU IT is overhauling how it manages technology services across campus, creating a simpler, faster and more transparent experience for faculty, staff, students and researchers. The Operating Model Service Portfolio Management initiative replaces obscure technical jargon with a clear menu of services, explicit expectations and direct accountability. For the campus community, that means quicker troubleshooting, clearer communication and consistently reliable tech every day.