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Virgin Media O2 creates new dedicated customer hub in Newcastle to handle repeat calls and boost first-time resolution for all customers

calendar_today October 6, 2026 person Jemma Johns domain virgin-media-o2

Virgin Media O2 has created a new dedicated team of 150 agents in Newcastle responsible for handling repeat customer contacts. Agents in… The post Virgin Media O2 creates new dedicated customer hub in Newcastle to handle repeat calls and boost first-time resolution for all customers appeared first on Virgin Media O2 .

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