How We Built a Customer Support Agent That Actually Learns, with Hindsight and Google’s ADK

A customer opened a support ticket on Hindsight Cloud at 2:41 PM: “I want to change my user email.” Our AI support agent answered first, as it always does. It knew that billing contact emails exist and can be changed, so it pointed her at the billing settings — and then at an /account section that doesn’t exist. […]