Personalization is no longer a nice-to-have – it’s a customer expectation. When I open up my Spotify app on a Friday, for instance, it “knows” that I am about to listen to Open Circuit at 1.2x speed. When I open my email to check if my HVAC contractor responded to my email, I’m met with Read More The post Customer Intelligence Hub: Scaling Personalization for Participation appeared first on Uplight .
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