How to build and deploy Conversational AI (the right way)

This post outlines eight essential steps for building and deploying conversational AI successfully, emphasizing that most failures occur in production rather than development. Key recommendations include prioritizing infrastructure decisions (LLM selection, memory layers, and orchestration) before interface design, implementing persistent customer memory to eliminate repetition, designing seamless AI-to-human handoffs with context preservation, establishing real-time observability before launch, and deploying incrementally rather than company-wide.