How AI is applied across API Evangelist and APIs.io. Read my AI disclosure →
API Evangelist API Evangelist
Discovery
Learnings
Guidance
Toolbox
Alignment
API Evangelist LLC

Why context is the foundation for AI success in service management

calendar_today September 28, 2026 person Team TOPdesk domain topdesk

Great service management has always been human. The incident no knowledge article covers. The request that doesn’t fit any category and needs someone to work out what’s really going on.

open_in_new Read original post