Human-in-the-loop workflows: where intelligent automation meets judgment

Security and IT leaders face a contradictory mandate: move faster with AI and automation while maintaining governance over every action that touches production systems, user accounts, and sensitive data. This article explores how human-in-the-loop workflows balance automated decision-making with necessary human oversight, examining when checkpoints are needed based on risk and confidence levels, and providing five real-world implementation patterns from organizations like Mars and Intercom.