The Silo Tax: What Fragmented Customer Education is Really Costing You

Customer behavior is changing rapidly, and in the era of agentic workflows, customers expect real-time, accurate answers in their moments of need. Thought Industries’ CEO Irana Wasti recently sat down with Vicky Kennedy, CEO of Echtus to discuss how customer education is evolving in the AI era, making it critical for businesses to break down The post The Silo Tax: What Fragmented Customer Education is Really Costing You appeared first on Thought Industries .