From invisible to indispensable: Legal operations' path to C-suite buy-in

A perception gap exists in corporate legal departments: while 86% of general counsels believe they contribute meaningfully to organizational objectives, only 17% of C-suite executives agree. Drawn from interviews with over 2,300 general counsels worldwide, the research identifies doubled technology mentions (86% referencing AI), persistent resource constraints, and the importance of communicating outcome-focused value rather than task-focused activities to leadership.