After Kelly Clarkson’s viral clash with a Brooklyn boutique, BoF’s Jessica Kwon and Cathaleen Chen join Sheena Butler-Young on The Debrief to unpack why customer service keeps failing shoppers — and who’s actually paying for it.
Who’s to Blame for Bad Customer Service?
calendar_today
October 14, 2026
person
Sheena Butler-Young, Jessica Kwon, Cathaleen Chen
domain
the-business-of-fashion