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2026 survey: 87% of businesses use AI in customer messaging. Only 4% send without human review.

calendar_today September 29, 2026 person Textmagic Team domain textmagic

Textmagic’s 2026 survey of 500 U.S. business leaders: the largest companies give AI the most autonomy and report the most customer-facing mistakes. The post 2026 survey: 87% of businesses use AI in customer messaging.

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