How to automate SMS order notifications for your Shopify store

Customers rarely contact support when they’re uncertain about an order. They simply lose trust in the store. While Shopify sends order confirmation emails, these messages are often overlooked or difficult to locate. A timely SMS confirmation, shipping update, or tracking link reaches the customer before uncertainty sets in. SMS complements email rather than replacing it. Messages are delivered instantly, remain easy to find, and allow customers to reply directly. Shopify does not provide native…