Customer service in higher education: How to adapt the corporate model

Colleges and universities are rethinking customer service in higher education as students increasingly expect the same level of responsiveness, personalization, and convenience they experience with leading brands. Borrowing strategies from the corporate world, such as data-driven insights, empathy-based communication, and streamlined support, can help higher education institutions meet modern expectations and deliver more consistent student experiences. In this article, we’ll go over how you…