Quick answer: To measure satisfaction with onsite IT support services, send a short survey to the site contact or affected user shortly after each visit, ask about resolution, timeliness, professionalism, and communication, and track results by site, task type, and technician. Combine survey scores with operational metrics like first-visit resolution, and review low scores quickly. […] The post Measuring End-User Satisfaction for Onsite IT Support Services appeared first on Techmate .
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Learnings
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