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Outsourced IT vs. In-House IT: A Total Cost of Ownership Breakdown

calendar_today July 17, 2026 person David Brock domain techmate

Every IT leader has run the math on a new hire the same way: salary plus a little cushion for benefits, divide by the number of tickets that person can close, call it a day. It feels precise. It also leaves out most of what that hire actually costs.

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