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Building Customer-Facing AI That Gets Smarter Over Time with Tealium and Anthropic

calendar_today August 12, 2026 person Jay Calavas domain tealium

A frustrated customer asks about a late delivery on Thursday and gets a helpful answer. If they come back Saturday the AI assistant starts from the beginning again. No memory of the question, no concept of why they were frustrated, just the same generic automated script.

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