At Tealium’s recent Customer Loyalty Masterclass in London, we explored how and why the traditional customer retention playbook is fundamentally changing. Loyalty strategist Sebastian Wangerud (Co-Founder of SCHMACK, who’s worked with the likes of Chanel, Samsung, and H&M) spoke alongside Tealium’s Kirsten McLean (Director, Client Partners), Khal Harris (Principal CDP Strategist), and Mark Gray (Sr. […] The post Beyond the Discount: Key Takeaways from Tealium’s Loyalty Masterclass in London appeared first on Tealium .