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Why your ITSM was built for a world that no longer exists

calendar_today June 4, 2026 person Ruth Stern domain sysaid

The post notes the ITSM market is valued at nearly $15 billion in 2026 and projected to reach close to $48 billion by 2033, yet argues IT leaders feel less in control despite rising investment because the operating environment ITSM frameworks were designed for has changed.

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