From firefighting to future-proofing: Using Mean Time to Resolution to build a proactive IT culture

According to ITIC’s 2024 Hourly Cost of Downtime Report, a single hour of downtime now costs more than $300,000 for over 90% of mid-size and large enterprises. Yet most IT teams are so buried in the next incident that they never stop to ask why the last one happened. Here’s the uncomfortable truth: if your…