Business intelligence (BI) is not a new capability within IT service management (ITSM). However, the use of generative artificial intelligence (GenAI) capabilities within ITSM tools or platforms now significantly alters the position of BI within ITSM. After 30 years of industry conversations about the wealth of data and information that can be “trapped” within ITSM… The post The Future of BI with AI appeared first on SysAid .
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