Stord Releases Comprehensive Mystery Shopping Report, Revealing Critical Gaps Between Consumer Expectations and Brand Execution

New research finds only 34% of brands deliver as promised, while 93% fail to recover abandoned carts, leaving significant revenue unrealized ATLANTA, November 3, 2025 – Stord, The Consumer Experience Company powering seamless pre-purchase, checkout, delivery and returns for today’s leading brands, today released its 2025 Mystery Shopping Report: “Are U.S. E-Commerce Brands Delivering on Consumer Expectations? “ The comprehensive study evaluated over 250 e-commerce transactions across leading brands in Nutrition & Supplements, Apparel & Accessories, Beauty & Personal Care, and Food & Beverage,