Winning the Consumer with End-to-End AI-Powered Personalization

Consumers now demand a high level of personalization throughout their buying experience. In fact, 71% of online shoppers expect brands to deliver custom-built communications and services, and 76% get frustrated when those expectations aren’t met. 1 I recently joined Stord through the acquisition of my company, Penny Black , which specializes in AI-enabled, branded printed inserts that I now run as a service for Stord Unbox .