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When Service and Technology Data Talk to Each Other

calendar_today October 23, 2026 person brian.toole@steno.com (Brian Toole) domain steno

Regardless of industry, companies prioritize the metrics closest to what they sell, which usually means looking through one of two lenses: product or service. Product companies watch usage, acquisition, and retention. Service companies watch quality, turnaround, and SLA adherence.

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