The Human-augmented autonomous SOC: A Perfect Blend of Technology and Humanity

Jon Oltsik argues that rather than achieving full autonomy, SOCs will evolve as human-augmented autonomous systems where AI agents increasingly handle routine tasks while humans retain critical decision-making roles. He outlines a phased evolution from 2026 to 2028 and beyond, where AI manages data infrastructure and alert triage initially, progresses to automated remediation with human oversight, and eventually reaches symbiosis between humans and agents. Human involvement remains essential for complex scenarios and continuous AI improvement.