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5 Valuable Findings From the 2026 State of ITSM Report for Service Desk Leaders

calendar_today September 8, 2026 person Jennifer Wheatley domain solarwinds

09/08/26 AI can speed up service desk work. It can also make the service desk busier, create new maintenance work, and expose weak data and unclear metrics. That is the central takeaway from SolarWinds 2026 State of ITSM Report, based on a survey of 844 …

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