ITSM + ITOM: Why Your Service Desk and Monitoring Tools Shouldn’t Work in Silos

08/06/26 If your team already runs both a service desk and a monitoring stack, the problem usually isn’t a lack of visibility. It’s that the visibility you have doesn’t talk to the system that acts on it. Most IT ops leads aren’t asking “what is ITOM” or “what is ITSM” at this point.