06/03/26 In our 2025 State of ITSM Report, we showed that generative AI is no longer a science experiment; it is a measurable efficiency engine. Teams using GenAI cut resolution time by 4.87 hours per incident on average, multiplied by the total number of tickets, which … The post The New IT Pit Crew: 4 Roles Every AI‑First Service Desk Needs appeared first on SolarWinds Blog .
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