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Franchise Reputation Management at Scale: Case Study Results From Top Franchise Brands

calendar_today September 10, 2026 person Kaci McBride domain soci

100% Rita’s Italian Ice review response rate 98% The Human Bean review response rate 75% Scooter’s Coffee drop in unresponded reviews 120% Liberty Tax increase in review volume What Does Franchise Reputation Management Look Like When It Works? Franchise reputation management is no longer a manual triage problem. Working with SOCi, Rita’s Italian Ice reached… Continue Reading Franchise Reputation Management at Scale: Case Study Results From Top Franchise Brands The post Franchise Reputation Management at Scale: Case Study Results From Top Franchise Brands appeared first on SOCi .

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