Search evaluation shouldn’t be static — it should reflect what actually helps resolve real customer issues. By measuring performance daily against production conversations and feeding those signals back into the system, we’ve built a continuously improving system for resolving customers’ needs.
Golden articles: Evaluating and improving search
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April 14, 2026
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Ola Zytek, Pedram Razavi, Alex Avery, Ben Dong, Colin VanLang
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