How Lyft achieved 85% to 90% accuracy with multi-agent AI systems

Lyft now handles 70% of customer support requests through multi-agent AI systems, achieving 85%-90% accuracy while driving up customer satisfaction scores. This isn’t a pilot program or proof of concept concept. This is these AI agents are working autonomously at scale in production. Sri Elaprolu, director of Amazon Web Services (AWS)‘s Generative AI Innovation Center, […]