EU-Specific Delivery Issues: What to Do About Stolen or Lost Packages

Under EU consumer law, sellers bear the risk for lost or stolen parcels until the buyer physically takes possession. Whether it’s a parcel that disappeared in transit or one lifted off a doorstep, you’re expected to refund or reship, and quickly. Here’s what you need to know about your legal obligations, how to work carrier claims across DHL, DPD, Royal Mail, and others, and how to build a process that protects you before the next parcel goes missing.