We’ve introduced AI Semantic Search to help you find the right information faster and more intuitively.
Unlike traditional keyword-based search, this feature understands the meaning behind your query, delivering results that match your intent - not just exact words.
Key capabilities:
Context-aware results: Search by concept, not just keywords.
Improved accuracy: Get relevant documentation, guides, and API details even with complex queries.
Developer-focused: Optimized for technical content across the Shell Developer Portal.
Semantic search reduces time spent navigating documentation and accelerates your development workflow. Whether you’re troubleshooting, exploring APIs, or looking for integration guides, AI search helps you get there faster.
Released 08/01/2026
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Ticketing
Ticketing on the Shell Developer Portal gives users full visibility into their support cases. When you raise a ticket, it instantly creates a case in our CRM system, allowing you to track its status, view responses from API Specialists, receive notifications when your input is needed, and access your ticket history directly on the portal.
You can raise a ticket in My profile section.
Released 16/10/2025
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Chat on SDK
AI Chat Support is available on SDK pages for all products on the Shell Developer Portal.
It is designed to help developers find information about SDK setup, usage, and endpoints, and provides code samples in Java, .NET, TypeScript, PHP, Python, and Ruby.
The chat uses details from OpenAPI specifications and is language- and product-specific.
You can access it by navigating to the SDK page for your chosen product and language and clicking Ask AI.
Released 03/09/2025
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Notifications
Notifications keep you informed about the APIs and products you use.
When you subscribe, you’ll receive email alerts from ds-developer@shell.com about scheduled maintenance as soon as it’s published on the portal, along with reminders and status changes. You’ll also get updates on API version changes, deprecations, bug fixes, and documentation improvements in a daily aggregated email around 07:00 UTC.
To subscribe, press the bell icon. To manage all your subscriptions go to My Notifications Centre under your profile on the Shell Developer Portal.
