Hola Community Here’s an interesting challenge for all the ServiceNow Architects and Developers out there. 🧩 The Scenario Imagine this: Your ServiceNow instance already has thousands of email notifications containing Incident record links. Everything works perfectly… until the business comes with a new requirement: 👉 Some users should open records in Service Operations Workspace (SOW) 👉 Others should continue using the Classic UI Sounds simple, right?
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