Last Updated on May 7, 2026 by Rakesh Gupta The clock is officially ticking for organizations relying on legacy telephony frameworks. Salesforce has placed Open CTI into maintenance mode, establishing a firm retirement date of February 28, 2028. For IT leaders and customer service directors, the Salesforce Open CTI end The post Salesforce Open CTI Retirement: Upgrading Contact Centers with Agentforce appeared first on Automation Champion .
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