The Misconception Behind Patient Engagement: Provider Access vs. Availability

In many ways, digital tools make healthcare more convenient and transparent. However, they also pose a challenge: when patients can send a message at any time, they may assume someone is available to respond at any time. Key takeaways Many portal inboxes look and feel like common messaging apps, which patients associate with quick back-and-forth […] The post The Misconception Behind Patient Engagement: Provider Access vs.