Basic Plan Refund - any way to keep credits?

Hi team, I am querying about whether I can get refunded for an automatic charge. The email for my account is: lucasawizard@gmail.com For context, I knew that my basic plan subscription was ending but I did not know what was going to happen to the remaining credits associated with the account, which I wanted to keep (so I did not cancel my subscription). Instead, I reached out to a few roboflow support emails (roboflow growth was one of them) but I did not hear back from anyone in time and so my basic plan rolled over and I was charged.