Before the first shovel hits the ground: How 811 centers can modernize the call that saves lives

At a glance 811 centers can use AI to answer routine questions, collect caller details, and route urgent requests to trained staff. The Common Ground Alliance 2024 DIRT Report identifies failure to notify 811 as the top damage root cause, at 24.54% of reported damages. AI should support emergency escalation, not replace trained emergency staff.