Humans first, thanks to AI: AT&T Office@Hand AI Receptionist

Co-author: Abigail Miller (AT&T Product Manager for Office@Hand) For a small business owner, every phone call is a double-edged sword. It’s a potential sale, and also a potential workflow interruption. Customers feel caught in a “catch-22.” If they spend their day answering routine questions, such as about hours of operation, pricing ranges, or booking appointments, …