AI Receptionist expands to texts, call queues, adds integrations, so every customer gets answered

Your customers reach out on their terms by phone, by text, during business hours and after. The question is whether your business is there when they do. A call comes in after hours. A text goes unanswered. A customer gets put on hold and hangs up. Today, RingCentral is expanding AI Receptionist (AIR), an AI agent that answers calls and texts 24/7, to help businesses handle more of these moments across new channels and workflows, including e-commerce, scheduling, messaging, and overflow handling.