Your agent confidently tells a customer their order shipped two days ago. It didn’t. The order was canceled last week, but a stale cache entry surfaced in the agent’s context window, and the agent treated that outdated status as fact.
Need help?
Contact usYour agent confidently tells a customer their order shipped two days ago. It didn’t. The order was canceled last week, but a stale cache entry surfaced in the agent’s context window, and the agent treated that outdated status as fact.