Your support agent confidently tells a customer they qualify for a refund under a 60-day return policy. Your actual policy is 30 days. The agent hallucinated the longer window, and the easy reaction is to blame the model.
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Contact usYour support agent confidently tells a customer they qualify for a refund under a 60-day return policy. Your actual policy is 30 days. The agent hallucinated the longer window, and the easy reaction is to blame the model.