The architecture of autonomy: How ING built a future-proof tech strategy

I recently sat down with Marco Eijsackers, ING’s Global Head of Tech Strategy, at their headquarters in Amsterdam. Serving over 40 million customers worldwide with an enterprise tech team of thousands of engineers, ING faces a core question shared by many enterprise IT leaders: How do you build a flexible tech strategy that embraces AI without locking yourself into a single vendor’s roadmap?Our conversation focuses on the architecture of autonomy, exploring how ING balances scale, strict financial regulations, and rapid technology cycles, inviting fellow leaders to reflect on these themes.