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5 Key Lessons from Ivy Residences' AI-Powered Call Management Success

calendar_today January 22, 2026 person RealPage Staff domain realpage

Ivy Residences, a multifamily community in Chicago’s Hyde Park, faced a common operational challenge: missed calls were leading to lost leasing opportunities. Their initial attempt to resolve the issue with a call center fell short. But by implementing Knock® AI Voice, Ivy not only fixed the issue; they reimagined their leasing process with greater efficiency, consistency and responsiveness.

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